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Privacy Statement - Terms of Service The NSW Rape Crisis Centre provides 24/7 telephone and online counselling for anyone who has experienced sexual assault, family or domestic violence and counselling, from seven Women’s Health Centres in NSW, for women who experienced sexual assault in childhood. Eligibility Women, men and young people who live in Australia and have experienced sexual assault, family or domestic violence, and their supporters are encouraged to access the service. Sometimes there is high demand for the Centre’s telephone services. Callers will be offered the option of leaving a message so that counsellors can return the call. If the situation is life threatening please call 000 to access emergency services. Confidentiality The NSW Rape Crisis Centre does not disclose any information provided by clients to others unless the client has given their consent for this to happen. Most of the time consent needs to be written and signed by the client. All file notes are kept on a confidential database which is only accessible to staff of the NSW Rape Crisis Centre. Important Exception The NSW Rape Crisis Centre will need to disclose information provided when we become aware that:
If a client tells us about one of these things the counsellor will inform them that they are concerned and will provide information about what action is to be taken. This may include reporting to Community Services or activating emergency services such as Police, Ambulance or Mental Health services. The counsellor will ask the client for information needed to ensure safety. The NSW Rape Crisis Centre may use file notes for training and quality assurance purposes. A client can inform the counsellor they speak to that they do not want file notes relating to their contact with the service to be used in this way.. This request will be respected. Privacy Statement The NSW Rape Crisis Centre is committed to complying with privacy laws relating to the information clients share with us including computer IP address. The NSW Rape Crisis Centre protects personal information during transmission by encryption. All data is saved on a secure server. However despite these safeguards the internet is not a completely secure or private environment and while unlikely it is possible for online session security to be breached. Viewing Your Records To view their records, a client will need to request this in writing to the Clinical Manager. This request must include the reasons for the request. Access to information may be denied if the NSW Rape Crisis Centre assesses there may be a risk of harm to health, life or safety as a result of making the records available. A reason will be given for denial of access to records. Technical Issues The NSW Rape Crisis Centre is not able to answer any technical IT questions. The NSW Rape Crisis Centre cannot guarantee that the technology used to deliver online counselling will always be available, function as intended or without problems. Where problems are identified the Centre will work to resolve them in the shortest possible time frame. Counselling Telephone and Online counselling does not constitute advice and any action taken as a consequence of the counselling session is the responsibility of the client. Online counselling does not replace telephone or face to face counselling. Copyright Notice Disclaimer The information on this website is the property of the NSW Rape Crisis Centre, unless specifically stated to be otherwise. |