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A Best Practice Manual for Specialised Sexual Assault
Crisis Telephone and Online Counselling, 2nd Edition

March 2009, ISBN: 978-0-646-50938-9
Published by NSW Rape Crisis Centre
$50.00 plus postage and handling

Download the Order Form (PDF 58KB)

It is every person’s human right to a life free of violence and when violence occurs, it is their right to receive compassionate professional assistance in their recovery. The NSW Rape Crisis Centre aims to be a Centre of excellence in the provision of services to anyone who has experienced sexual violence.

The Best Practice Manual for Specialised Sexual Assault Telephone and Online Counselling, 2nd Edition guides and informs the work of the NSW Rape Crisis Centre Counsellors and similar professionals so that these rights may be upheld and this aim achieved.

The manual incorporates a feminist framework and adopts a feminist analysis of sexual assault. The impacts of trauma are discussed and resultant mental health concerns are conceptualised within a trauma model, an alternative model to that often presented within the medically oriented mental health field.

The manual contains sections on:

  • Policy and Practice – a comprehensive explanation on the rationale, policies and procedures of the Centre;
  • Sexual Assault and Trauma – information on the incidence, prevalence and impacts of sexual assault is given to provide the reader with the necessary foundations to inform effective intervention in this area;
  • Telephone Counselling – a summary of the research on the effectiveness of telephone counselling and recommendations for the provision of services to people who have experienced sexual assault are provided;
  • Online Counselling - a summary of the research on the effectiveness of online counselling and recommendations for the provision of services to people who have experienced sexual assault are provided;
  • Crisis Intervention – an empirically derived model of crisis intervention is offered and discussed in detail to enable the effective use of this model in clinical practice;
  • Ongoing Contact and Case Management – an empirically derived model of case management is presented and discussed in detail to facilitate its use in a client group of sexual assault survivors;
  • Risk Of Harm to Self – provides a detailed explanation and guidelines for the assessment and management of suicide and self-harm risk;
  • Risk Of Harm to Others – provides a detailed explanation and clear guidelines for the assessment and management of the risk of violence to others, including the risk of harm to children and other dependants;
  • Legal Issues – provides a summary of many of the legal issues faced by survivors of sexual assault, including the barriers to reporting assaults to police, the criminal justice system, and victim support service;
  • Culturally Sensitive Service Provision – provides guidelines derived from the professional literature about how to provide culturally appropriate interventions to sexual assault survivors who have specific cultural needs; and
  • Program Evaluation - provides the rationale and methodology for the process and outcome evaluation conducted at the NSW Rape Crisis Centre.

Download the Order Form (PDF 58KB)

 

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